Despite a growing number of laws that mandate quality healthcare, most law suits involve poor communication. Patients often describe good communication in vague terms. Research has shown that some assumptions made by health professionals are counterproductive, such as warning a patient about impending pain under the guise of “being truthful” or “maintaining a professional demeanor.” While these are good intentions, they often lead to errors.
Poor communication between healthcare professionals and patients can have negative effects for both parties. Ineffective communication can result in an increased workload for physicians and nurses, a decreased patient satisfaction score, and repeated tests and investigations. Lack of effective communication can also cause the physician to make mistakes, resulting in additional costs. This means that healthcare providers must invest additional time in developing more efficient ways to communicate with patients and reduce the risk of harm to patients.
The survey results could be influenced by many factors, including physicians’ time constraints, fears of litigation, and the burden of work. The survey also found that time per consultation tended to be longer than average. Doctors must also be available to patients during emergency situations. Despite the potential drawbacks, this study points to the importance of effective communication between healthcare professionals. The importance of patient-physician interactions cannot be understated.